• Dynamics 365 Case Management GCCH Sub Per User dashboard for secure contractor operations
  • Centralized customer inquiry and workflow automation in GCC High cloud
  • Secure Dynamics 365 platform for managing sensitive ITAR and CUI data
1 3

ECF Cloud Solution Store

D365 Case Management GCCH Sub Per User-DIB

D365 Case Management GCCH Sub Per User-DIB

Equip your business with the secure and compliant power of Dynamics 365 Case Management GCCH Sub Per User. This per-user subscription is a robust solution for private contractors and suppliers who handle sensitive government data. Built on a segregated U.S. sovereign cloud, this platform centralizes customer inquiries and automates workflows to boost operational efficiency and deliver superior service.
The Dynamics 365 Case Management GCCH Sub Per User is specifically engineered to meet stringent U.S. government security mandates, including ITAR, CUI, and FedRAMP High, ensuring your operations remain compliant and your data is protected without compromise.    

$65.50

$65.50
Sale Sold out
Shipping calculated at checkout.

Disclaimer:

To proceed with the purchase of this software license, confirmation of GCC-High Level 2 or Level 3 authorization is required. Verification will be conducted through Microsoft to ensure compliance with licensing and security standards. https://learn.microsoft.com/en-us/partner-center/enroll/csp-gcc-validate
View full details

Features

  • Automated Case Creation & Routing: Automatically creates cases from incoming emails or web forms and routes them to the right agent or team based on predefined rules.    
  • Service-Level Agreements (SLAs): Define and enforce timeframes for response and resolution to ensure timely service and accountability.    
  • Comprehensive Knowledge Base: Agents can quickly find solutions and provide consistent answers by accessing a centralized repository of informational articles and FAQs.    
  • 360-Degree Customer View: Gain a complete history of customer interactions to provide more personalized and efficient service.

Offers & Benefits

  • Enhanced Operational Efficiency: Automate repetitive tasks, allowing your team to handle a higher volume of cases in less time and improve overall productivity.    
  • Unwavering Compliance: Built on a U.S. sovereign cloud, the platform is designed to meet strict regulations like ITAR, CMMC, and FedRAMP High, ensuring your data is protected and compliant.    
  • Data-Driven Decisions: Utilize built-in dashboards and analytics to monitor key metrics, identify trends, and make informed decisions for process improvement.    
  • Improved Customer Experience: By streamlining workflows and providing consistent responses, the platform helps build customer loyalty and brand perception.

Why ECF Data?

ECF Data is your trusted partner for navigating the complexities of the Microsoft Government cloud. We specialize in providing expert IT support and consulting services tailored for government cloud solutions. Our expertise helps you with everything from initial assessments and seamless configuration to ensuring secure data management and streamlined operations, providing you with the peace of mind to focus on your mission.

Best Suited For

This solution is ideal for U.S. defense contractors and private commercial entities who handle Controlled Unclassified Information (CUI) or data subject to International Traffic in Arms Regulations (ITAR) and other stringent security requirements.