• D365 Case Management GCCH Sub Per User dashboard for secure case management
  • Secure Dynamics 365 case management platform in GCC High cloud
  • Per-user subscription for managing sensitive government information
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ECF Cloud Solution Store

D365 Case Management GCCH Sub Per User-GOV

D365 Case Management GCCH Sub Per User-GOV

D365 Case Management GCCH Sub Per User is a powerful platform that centralizes customer inquiries and automates workflows to enhance service delivery while meeting the most stringent U.S. government security standards. This per-user subscription model is designed to ensure you can efficiently manage sensitive information without compromising on security or compliance. 

$57.70

$57.70
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Disclaimer:

To proceed with the purchase of this software license, confirmation of GCC-High Level 2 or Level 3 authorization is required. Verification will be conducted through Microsoft to ensure compliance with licensing and security standards. https://learn.microsoft.com/en-us/partner-center/enroll/csp-gcc-validate
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Features

  • Automated Case Creation & Routing: Automatically creates cases from incoming emails or web forms and routes them to the right agent or team based on predefined rules.    
  • Service-Level Agreements (SLAs): Define and enforce timeframes for response and resolution to ensure timely service and accountability.    
  • Comprehensive Knowledge Base: Agents can quickly find solutions and provide consistent answers by accessing a centralized repository of informational articles and FAQs.    
  • 360-Degree Customer View: Gain a complete history of customer interactions to provide more personalized and efficient service.

Offers & Benefits

  • Enhanced Operational Efficiency: Automate repetitive tasks, allowing your team to handle a higher volume of cases in less time and improve overall productivity.    
  • Improved Citizen Engagement: Deliver consistent and timely responses to foster trust and strengthen relationships with the public.    
  • Data-Driven Decisions: Utilize built-in dashboards and analytics to monitor key metrics, identify trends, and make informed decisions for process improvement.    
  • Unwavering Compliance: Built on a U.S. sovereign cloud, the platform is designed to meet strict regulations like ITAR, CMMC, and FedRAMP High, ensuring your data is protected and compliant.

Why ECF Data?

ECF Data is your trusted partner in navigating the complexities of the Microsoft Government cloud. We specialize in providing IT support and consulting services for government cloud solutions, helping you with everything from initial assessment and configuration to ensuring secure data management and streamlined operations. We help you stay compliant and achieve peace of mind.

Best Suited For

This solution is ideal for U.S. government agencies and defense contractors who handle Controlled Unclassified Information (CUI), criminal justice information, or data subject to ITAR (International Traffic in Arms Regulations). It is specifically tailored for organizations with high-level security and compliance requirements.