• Secure CRM platform for managing Controlled Unclassified Information (CUI)
  • U.S. government contractor using Dynamics 365 Customer Service in GCCH
  • Secure cloud solution for defense-specific customer engagement
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ECF Cloud Solution Store

D365 Customer Service GCCH SU D365 Customer Service Pro Per User-DIB

D365 Customer Service GCCH SU D365 Customer Service Pro Per User-DIB

Designed explicitly for the Defense Industrial Base (DIB) and U.S. government contractors, D365 Customer Service Professional for the Government Community Cloud High (GCCH) provides a secure and compliant customer engagement platform. This per-user solution is purpose-built to handle Controlled Unclassified Information (CUI) and export-controlled data, meeting stringent federal security standards. D365 Customer Service Professional enables you to manage and resolve customer requests, unify data, and empower your service teams within a highly secure, isolated cloud environment that adheres to defense-specific mandates.    

$76

$76
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Disclaimer:

To proceed with the purchase of this software license, confirmation of GCC-High Level 2 or Level 3 authorization is required. Verification will be conducted through Microsoft to ensure compliance with licensing and security standards. https://learn.microsoft.com/en-us/partner-center/enroll/csp-gcc-validate
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Features

  • Secure Case Management: Streamline the tracking and resolution of all inquiries and issues within a compliant framework.    
  • Unified Customer Data: Centralize a 360-degree view of customer history, enabling agents to provide faster and more personalized service.    
  • Self-Service Portal: Offer a secure portal and comprehensive knowledge base, empowering end-users to find answers independently and reducing agent workload. 
  • AI-Driven Productivity: Utilize AI tools to help agents with case resolution and gain valuable insights into service performance. 

Offers & Benefits

  • Mandatory Compliance: A dedicated cloud environment built to support your compliance with key standards, including DFARS 7012, ITAR, FedRAMP High, and CMMC Level 2 and above.    
  • Operational Efficiency: A Defense Industrial Base company achieved a 30% reduction in average case resolution times by leveraging the platform's automated workflows and case management tools.    
  • U.S. Data Residency: All customer data is guaranteed to reside on U.S. soil, and access is strictly limited to screened U.S. citizens.    
  • Streamlined Functionality: Focus on core capabilities without the complexity of unneeded features, a strategic choice for foundational excellence in a regulated environment. 

Why ECF Data?

As a certified Authorized Government Cloud (AOS-G) Partner, ECF Data specializes in providing GCC High licenses and can help you navigate the complex purchasing process. We have expertise in migrating and implementing this specialized solution, ensuring a seamless, compliant deployment and helping you manage your cloud and IT services to meet stringent government regulations.  

Best Suited For

This solution is ideal for Defense Industrial Base (DIB) organizations, DoD contractors, and other federal entities that handle sensitive data, such as Controlled Unclassified Information (CUI), and are subject to rigorous compliance standards like DFARS and CMMC Level 2 and above.