• Government contractor using Dynamics 365 Customer Service Pro in GCCH cloud
  • Secure citizen engagement platform built on Microsoft Dynamics 365 GCCH
  • Case management and unified data tools in Dynamics 365 Customer Service Pro
1 3

ECF Cloud Solution Store

D365 Customer Service GCCH SU D365 Customer Service Pro Per User-GOV

D365 Customer Service GCCH SU D365 Customer Service Pro Per User-GOV

Tailored for U.S. government entities and their contractors, D365 Customer Service GCCH SU D365 Customer Service Pro Per User provides a secure, compliant platform for citizen and constituent engagement. It is a streamlined, per-user solution designed to manage customer service requests, unify data, and empower agents while meeting the strictest federal security standards, including DFARS and ITAR. This version of D365 Customer Service Professional provides a foundational set of capabilities within a highly secure, isolated cloud environment. 

$66.90

$66.90
Sale Sold out
Shipping calculated at checkout.

Disclaimer:

To proceed with the purchase of this software license, confirmation of GCC-High Level 2 or Level 3 authorization is required. Verification will be conducted through Microsoft to ensure compliance with licensing and security standards. https://learn.microsoft.com/en-us/partner-center/enroll/csp-gcc-validate
View full details

Features

  • Secure Case Management: Efficiently track and resolve public inquiries and issues.    
  • Unified Citizen Data: Gain a 360-degree view of constituent history for faster, more personalized service.    
  • Self-Service Portal: Empower citizens to find answers and submit requests independently through a comprehensive knowledge base.    
  • AI-Driven Tools: Leverage AI for productivity, helping agents with case resolution and providing insights into citizen experiences. 

Offers & Benefits

  • Unmatched Security & Compliance: A purpose-built cloud environment that adheres to FedRAMP High, DFARS 7012, and ITAR regulations.    
  • Reduced Resolution Times: A real-world case study showed a 30% reduction in average case resolution times.    
  • Operational Efficiency: Automate workflows and consolidate data from various sources into a single platform.    
  • Scalable Solution: A per-user subscription that can scale with your organization's needs.    

Why ECF Data?

As a certified AOS-G Partner, ECF Data is authorized to provide GCC High licenses, especially for organizations with under 500 users. Our expertise in navigating the purchasing process and providing end-to-end cloud and IT services ensures a seamless and compliant deployment of this specialized solution.

Best Suited For

This solution is designed for U.S. federal agencies, Department of Defense (DoD) contractors, and other public sector entities that handle sensitive data, such as Controlled Unclassified Information (CUI), and require a platform that meets rigorous compliance standards like CMMC Level 2 and above.