• D365 GCCH CRM dashboard for federal agency use
  • Secure customer service platform for U.S. government contractors
  • Azure Government Cloud-based CRM interface
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ECF Cloud Solution Store

D365 Customer Service GCCH Sub Per User-GOV

D365 Customer Service GCCH Sub Per User-GOV

The D365 Customer Service GCCH Sub Per User is a specialized cloud solution engineered to meet the stringent security and compliance requirements of the U.S. government and Defense Industrial Base. Built on the isolated Azure Government sovereign cloud, this platform ensures your sensitive data remains protected within U.S. borders, with access restricted to screened U.S. personnel. With a D365 Customer Service GCCH Sub Per User license, federal agencies and contractors can streamline citizen and constituent engagement, manage inquiries securely, and improve service delivery with a unified, compliant platform.    

$141.10

$141.10
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Disclaimer:

To proceed with the purchase of this software license, confirmation of GCC-High Level 2 or Level 3 authorization is required. Verification will be conducted through Microsoft to ensure compliance with licensing and security standards. https://learn.microsoft.com/en-us/partner-center/enroll/csp-gcc-validate
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Features

  • Omnichannel Engagement: Centralize interactions across all channels, including phone, email, chat, and social media.    
  • Case and Knowledge Management: Track and resolve inquiries with a unified view of the customer journey, while providing a centralized knowledge base for both agents and self-service portals.    
  • AI-Driven Insights: Gain real-time visibility into operational trends and agent performance, with intelligent tools that help streamline workflows. 

Offers & Benefits

  • Unparalleled Security and Compliance: The platform is authorized at the FedRAMP High impact level and is designed to help you meet regulations like DFARS 7012, ITAR, and CMMC.    
  • Cost-Effective Licensing: The "Base and Attach" licensing model provides a flexible way to add D365 Customer Service to existing Dynamics 365 applications at a significant discount.    
  • Enhanced Operational Efficiency: Automate manual tasks and empower your team with a unified workspace, leading to faster response times and improved service delivery.   

Why ECF Data?

As a Microsoft Gold Partner, ECF Data specializes in helping government and defense organizations navigate the complexities of cloud implementation. Our certified professionals deliver tailored, end-to-end solutions and provide consultative expertise to ensure your migration to the secure Azure Government cloud is seamless, compliant, and optimized for your specific needs.

Best Suited For

This solution is designed for U.S. federal agencies, the Defense Industrial Base (DIB), and contractors who are required to handle Controlled Unclassified Information (CUI).