• Dynamics 365 Customer Service Pro AO GCCH Add-On for secure case management
  • Knowledge base and case tracking tools in D365 GCCH environment
  • D365 Customer Service Pro AO GCCH Sub Add-on to Customer Service-DIB 3
1 3

ECF Cloud Solution Store

D365 Customer Service Pro AO GCCH Sub Add-on to Customer Service-DIB

D365 Customer Service Pro AO GCCH Sub Add-on to Customer Service-DIB

D365 Customer Service Pro AO GCCH Sub Add-on to Customer Service is a specialized solution designed to meet these rigorous demands. This is an "attach" license that provides core customer service capabilities—like case management and a knowledge base—within the secure, compliant Microsoft Government Community Cloud High (GCCH) environment. This license ensures your organization can efficiently manage support requests while adhering to key compliance frameworks. 

$18.70

$18.70
Sale Sold out
Shipping calculated at checkout.

Disclaimer:

To proceed with the purchase of this software license, confirmation of GCC-High Level 2 or Level 3 authorization is required. Verification will be conducted through Microsoft to ensure compliance with licensing and security standards. https://learn.microsoft.com/en-us/partner-center/enroll/csp-gcc-validate
View full details

Features

  • Case Management: Efficiently track and resolve support requests from start to finish. 
  • Knowledge Base: Centralize and secure critical information for agents and end-users. 
  • GCCH Compliant: Operates on a dedicated, secure cloud built for U.S. defense contractors. 
  • Cost-Effective Add-on: A reduced-price license for users with an existing D365 base plan. 

Offers & Benefits

  • CMMC and ITAR Support: Helps satisfy key security and data residency requirements for CMMC and ITAR. 
  • Enhanced Data Security: Your data is protected in a dedicated, high-security cloud environment. 
  • Streamlined Operations: Improve agent efficiency and standardize your support processes. 
  • Reduced Risk: Mitigate compliance risks by using a platform designed for DIB security standards. 

Why ECF Data?

ECF Data is a trusted Microsoft Gold Partner with deep expertise in DIB-specific compliance. We understand the unique challenges faced by defense contractors and provide more than just a license. Our team offers expert consultation, secure implementation, and ongoing support to ensure your organization leverages the full power of your Dynamics 365 solution while remaining fully compliant.

Best Suited For

This license is an ideal fit for defense contractors and DIB organizations that handle Controlled Unclassified Information (CUI). It's for businesses that need to maintain strict compliance with frameworks like CMMC 2.0 and DFARS, and require a secure, reliable platform for their customer and internal support operations.