• Secure case management solution in Microsoft Government Community Cloud High
  • Secure case management solution in Microsoft Government Community Cloud High
  • Knowledge base tools in Dynamics 365 GCCH for federal compliance
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ECF Cloud Solution Store

D365 Customer Service Pro AO GCCH Sub Add-on to Customer Service-GOV

D365 Customer Service Pro AO GCCH Sub Add-on to Customer Service-GOV

D365 Customer Service Pro AO GCCH Sub Add-on to Customer Service is an essential add-on license for organizations operating within the stringent security and compliance framework of the Government Community Cloud High (GCCH). The D365 Customer Service Pro AO GCCH Sub Add-on to Customer Service provides core case management and knowledge base tools in a dedicated cloud environment, enabling your team to resolve inquiries efficiently while adhering to critical data protection standards. 

$16.50

$16.50
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Disclaimer:

To proceed with the purchase of this software license, confirmation of GCC-High Level 2 or Level 3 authorization is required. Verification will be conducted through Microsoft to ensure compliance with licensing and security standards. https://learn.microsoft.com/en-us/partner-center/enroll/csp-gcc-validate
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Features

  • Case Management: Efficiently track and manage customer issues from start to finish. 
  • Knowledge Base: Create and share a central repository of information for both agents and customers. 
  • Compliance: Built on the secure Microsoft Government Community Cloud High (GCCH). 
  • Core Functionality: Streamlined tools designed for less complex customer service needs. 
  • Microsoft Integration: Works seamlessly with your existing Microsoft 365 environment. 

Offers & Benefits

  • Secure, compliant service delivery for government operations. 
  • Improved agent productivity with a unified view of customer interactions. 
  • Reduced costs by using an add-on license for users with an existing D365 base plan. 
  • Enhanced data security and residency within a dedicated U.S. government cloud. 
  • Increased citizen satisfaction through faster, more informed responses. 

Why ECF Data?

As a Microsoft Gold Partner, ECF Data specializes in delivering and implementing robust Microsoft solutions tailored for the government sector. Our team of certified professionals has the expertise to ensure a seamless deployment of your Dynamics 365 solution, providing the consultation, training, and ongoing support necessary to maximize your investment and help your agency achieve its mission.

Best Suited For

This license is ideal for U.S. government agencies, defense contractors, and other organizations that require the core functionalities of Dynamics 365 Customer Service while adhering to strict security and compliance requirements like FedRAMP High and DoD Impact Level 4. It's perfect for teams needing a streamlined solution to manage cases and share knowledge securely.