Premier - Managed IT Services Plan

Elevate your technology management with our Premier Managed IT Plan, featuring unparalleled server and desktop management, advanced firewall protection, SD-WAN optimization, and innovative SASE management. Streamline your IT infrastructure, ensuring security and growth.

Boost efficiency and security with our Basic Managed IT Plan. Streamline your operations while enjoying seamless server and desktop management, robust firewall security, efficient network optimization, and organized storage array management for business growth.

Support Services (Asset & End User)

• 24/7/365 Support
• Hardware Inventory
• Software Inventory
• Patch Management (OS)
• System Maintenance (Defrags, Disk Check, Cleanup)
• Basic OS Support (Windows, macOS, ChromeOS)
• Unlimited Live Answer Service Desk
• Directory Services Management
• Business Application & Email Support (M365/Google WS)
• Security & Distribution Group Management
• SPAM Filtering- User & System Administration
• Identity & Access Management /SSO/MFA (Okta, DUO, Microsoft)
• Endpoint Management Software (Intune, Jamf, Google WS, More+)
• SaaS Workloads Other (Non-Business Application & Email)
• Peripherals (Printer, Scanner, Etc.)
• OS Re-install
• Factory Reset
• RMA Management- Client or NETRIO Owned Asset w/ Active Support
• Backup Management (Third Party/ NETRIO)

Reporting

• Patch Status Summary (Scheduled)
• Hardware and Software Inventory (Scheduled)
• Monthly Incident Detail (Scheduled)
• Performance to SLA – MTTA, MTTR, Etc (Scheduled)
• Netword Assessment (Scheduled – Annual Business Review)
• Security Assessment (Scheduled- Annual Business Review)

Tools

• Endpoint Agent Windows (Atera)
• Remote Access Management Platform
• Incident Management Platform
• Endpoint Apple Device Management