Pro- All Needs Managed IT Plan

Boost efficiency and security with our Basic Managed IT Plan. Streamline your operations while enjoying seamless server and desktop management, robust firewall security, efficient network optimization, and organized storage array management for business growth.

Support Services (Asset & End User)

• 24/7/365 Support
• Hardware Inventory
• Software Inventory
• Patch Management (OS)
• System Maintenance (Defrags, Disk Check, Cleanup)
• Basic OS Support (Windows, macOS, ChromeOS)
• Unlimited Live Answer Service Desk
• Directory Services Management
• Business Application & Email Support (M365/Google WS)
• Security & Distribution Group Management
• SPAM Filtering- User & System Administration

Reporting

• Patch Status Summary (Scheduled)
• Hardware and Software Inventory (Scheduled)
• Monthly Incident Detail (Scheduled)
• Performance to SLA – MTTA, MTTR, Etc. (Scheduled)

Tools

• Endpoint Agent Windows (Atera)
• Remote Access Management Platform
• Incident Management Platform